Got a technical problem?

Don’t worry about it. We are here for you. Simply select from the choices below, the topic with which you need assistance. You will find that we have covered most common technical issues that customers face and if you can’t find what you are looking for, please fill in the form below and we will get right back to you.

 

There are extra charges imposed if Ringo Mobile Web services are accessed abroad. Please visit the Information Roaming webpage.

No there are no charges. Calls to access voicemail are totally free.

All minors (under 18) can subscribe to Ringo services and packages provided that the SIM card is purchased and signed by the guardian, legal representative or parent.

All modern phones mostly have the WLAN feature. You need to activate your WiFi on your mobile phone and connect to any WLAN in range to surf the Internet. In case you do not have the WLAN feature, you can always use the mobile phone network to surf the Internet.

The quickest way is to see it on your mobile phone by dialing *#06# .You can also find the IMEI on the original box in which the handset came or the label inside the phone, often under the battery.

We are always available 24 hours around the clock, ready to assist you. Please contact customer service at 404020 as quickly as possible and one of our representatives will help you.

If you do not use your SIM card for more than 12 months it will be automatically deactivated. If you do not use it to make a call or send a text for more than 12 months your number will be barred.

To avoid this you get one more month to top-up and reconnect with our services. Unfortunately, these SIM cards cannot be reconnected after this and the mobile number also stops being available for you to use.

2G is GSM (Global system for mobile) a second generation mobile network.

3G is UMTS (Universal mobile telecommunications system) a third generation mobile network.

4G is LTE (Long term evolution) a fourth generation mobile network.

IMEI is a 15-digit code identifying each mobile handset. There can never be two handsets or more with the same IMEI number. It is like the DNA of each handset.

Any mobile can be used which is compatible with the internationally recognized GSM standards. These standards are adopted by all the major handset manufacturers. Please call our customer service team if you are unsure about your handset.

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