Got a technical problem?

Don’t worry about it. We are here for you. Simply select from the choices below, the topic with which you need assistance. You will find that we have covered most common technical issues that customers face and if you can’t find what you are looking for, please fill in the form below and we will get right back to you.


If you do not use your SIM card for more than 12 months it will be automatically deactivated. If you do not use it to make a call or send a text for more than 12 months your number will be barred.

To avoid this you get one more month to top-up and reconnect with our services. Unfortunately, these SIM cards cannot be reconnected after this and the mobile number also stops being available for you to use.

2G is GSM (Global system for mobile) a second generation mobile network.

3G is UMTS (Universal mobile telecommunications system) a third generation mobile network.

4G is LTE (Long term evolution) a fourth generation mobile network.

IMEI is a 15-digit code identifying each mobile handset. There can never be two handsets or more with the same IMEI number. It is like the DNA of each handset.

Any mobile can be used which is compatible with the internationally recognized GSM standards. These standards are adopted by all the major handset manufacturers. Please call our customer service team if you are unsure about your handset.

Try restarting your phone so it refreshes your network connection. If this does not work out, try selecting the network manually, using your device’s settings. If you’re having problems in various areas, try testing your SIM card in a different mobile. If the issue then stops, this indicates a mobile phone fault. If a different SIM card works in your mobile, this indicates your SIM card is faulty.

Network coverage varies from area to area but in case you cannot connect at all, please contact customer service on 404020 and report.

In this case you will have to restart your mobile phone and manually select the Ringo network. If this doesn’t work then there is a possibility that there is an issue with your handset. You might have to get the mobile phone unlocked to access the Ringo network or contact the mobile phone provider/dealer for further details.

When someone is calling you and the mobile network cannot trace your SIM card to connect an incoming call, it will automatically transfer straight to voicemail. It usually happens when there is a loss of signal or if the network tower nearby is occupied by too many other calls.

In case this issue prolongs, check your phone settings and confirm if you have your phone set to ‘divert all calls’.

Once your handset is no longer receiving your home network, then it shifts to other available local networks in that region. When you are roaming on another network extra charges are applied in case of calls, voicemails or data usage.

It is a general policy which is applied on your network in case you are roaming anywhere around the globe.

Please review the ‘Tarif - International Roaming’

If you are subscribed to an international offer, you can call all the listed countries in that offer (up to 8 countries). In case you haven’t activated an international offer, you can call all the listed countries at the given rates mentioned in the ‘International Tariff ‘section

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