Got a technical problem?

Don’t worry about it. We are here for you. Simply select from the choices below, the topic with which you need assistance. You will find that we have covered most common technical issues that customers face and if you can’t find what you are looking for, please fill in the form below and we will get right back to you.

 

When someone is calling you and the mobile network cannot trace your SIM card to connect an incoming call, it will automatically transfer straight to voicemail. It usually happens when there is a loss of signal or if the network tower nearby is occupied by too many other calls.

In case this issue prolongs, check your phone settings and confirm if you have your phone set to ‘divert all calls’.

Once your handset is no longer receiving your home network, then it shifts to other available local networks in that region. When you are roaming on another network extra charges are applied in case of calls, voicemails or data usage.

It is a general policy which is applied on your network in case you are roaming anywhere around the globe.

Please review the ‘Tarif - International Roaming’

If you are subscribed to an international offer, you can call all the listed countries in that offer (up to 8 countries). In case you haven’t activated an international offer, you can call all the listed countries at the given rates mentioned in the ‘International Tariff ‘section

Yes. You need to have available credit to activate any offer.

Kindly visit our website www.ringomobile.com and click on ‘National Offer’ or ‘International Offer’ to order your desired offer. Or you can always call customer service on 404020 from your Ringo number.

For updated information on our rates and offers, please visit our website www.ringomobile.com or you can call customer service on 404020 from your Ringo mobile number.

Yes, you will receive a message confirming your offer activation.

If you do not receive a confirmation message, please call customer service on 404020 from your Ringo Mobile.

There are extra charges imposed if Ringo Mobile Web services are accessed abroad. Please visit the Information Roaming webpage.

No there are no charges. Calls to access voicemail are totally free.

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